30% increase in colleague engagement score following programme to increase involvement, empowerment of colleagues and accountabilities of leader to deliver results.
20% increase in customer satisfaction, 15% increase in productivity after introduction of colleague KPIs and objectives and introduction of new digital technologies to improve processes to expedite and improve the customer’s journey
80% reduction in complaints from the largest driver of customer dissatisfaction through process re-engineering
20% reduction in attrition following successful colleague engagement and development programme
20% improvement in customer KPIs following comprehensive, multi-layer leadership development programme focussing on accountability, engagement, coaching, objective setting and customer experience.
