I’m not just passionate about what I do; I’ve spent 30 years leading customer experience operations in some of the world’s most demanding industries, facing tough challenges head-on and learning from every success, and setback, along the way. My experience has armed me with the insights needed to know exactly what it takes to drive lasting change, transform cultures and deliver results.

Customers, their journeys and their experiences have been at the heart of my career.  Working with iconic global brands and small/medium size enterprises I understand that customer experience is the single key to unlocking profitablity and growth.

Every TriStar Success project is personally guided by me, giving you the full benefit of my expertise. I also call on a trusted network of collaborators – seasoned professionals I’ve worked with for decades – ready to support and scale solutions as needed. From crafting complex multi-level development programmes to leading global customer loyalty initiatives, no challenge is too big, and no detail is too small.

Every great partnership starts with a conversation. I would love to hear about your goals, your challenges and your vision for the future. Book an introductory call below today, and let’s explore how I can help turn your biggest challenges into opportunities.